This policy describes the personal information which we may or may not collect by studiominerale, llc on its site, which include but are not limited to www.studiominerale.com,(the "Sites"), why we collect it, how we use it, and on the occasion when we may share it with third parties. The policy covers online experiences provided by studiominerale.com which includes its websites as well as its mobile site. The policy also explains the ways in which you can control how we collect and use your data.
You may exercise your choices about how we collect and use your information consistent with this policy to the extent indicated below.
What type of information do we collect?
We may collect personal information from you, which may include:
- your name
- your email address
- your postal address or zip-code
- your phone number
- your credit card number
- your gender
- your birthday
- your personal interests, favorite colors, favorite products
- when you visit one of our websites
- when you install or use our mobile sites or apps
- when you place an order online or by phone
- when you save your information with us online
- when you contact us with a question or concern
- when you participate in a sale, promotion, or survey
In addition to the above, studiominerale.com keeps records of your product interests and purchases you make online, through a mobile app or by phone. We also collect information about the device you use to access our websites, mobile sites or apps such as your computer's IP address, your browser type, your operating system, browsing information and other technical information. Our mobile sites and apps may also collect information about your location if you permit this. We may combine all this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands on the Sites should we decide to partner with other brands. studiominerale.com also uses third party service providers to collect and compile this information, including Google Analytics and its Demographics and Interests features. For more information about the type of information that is gathered by Google Analytics, please visit this site.
How does studiominerale.com use my information?
studiominerale.com may use your personal information in the following ways:
- To contact you if necessary;
- To process and fulfill your order, including to send you emails to confirm your order status and shipment;
- To help us learn more about your shopping preferences;
- To help us address problems with and improve our site and mobile site and app design, products and services;
- To enhance your shopping experience;
- To analyze trends and statistics so we know what to produce in new seasons;
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications;
- To administer and fulfill our sales or promotions to you; and
You may always opt out of receiving calls or other marketing information. For instructions on how to opt out, please see the section entitled "How do I make choices about receiving promotional communications?" below.
Does studiominerale.com share my information with others?
We may share your personal information in the following ways:
- We may share your information if we team up with another company to offer or provide products, services, contests, or promotions to our customers. (We have not done this as of 2017.)
- We may share information about you if necessary, in our good faith judgment and sole discretion, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of studiominerale.com or others.
- We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
In the event that studiominerale.com, is sold or merges with another company, or pursuant to any bankruptcy, liquidation or dissolution of studiominerale.com, our customers' personal information and other information collected as described in this policy may be among the transferred business assets.
How can I make choices about receiving promotional emails about sales and events?
Studiominerale.com wishes to communicate with you only if you want to hear from us. You may opt out of communications regarding promotional information, including special offers, deals and events by contacting us at the addresses provided in the “How do I contact you?” section below or you can use the following unsubscribe links:
When you contact customer service, please provide your full name and the email account you used to register your account or made a purchase from studiominerale.com mobile sites or apps. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 14 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from studiominerale.com. If you change your mind, you can start receiving promotional communications from us again by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
Our website may use "cookies," “pixel tags” and other tracking technologies, to enable functionality on our websites, including your ability to shop, as well as a variety of other ways to enhance or personalize your online browsing and shopping experience. These technologies may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites and our online ads. These technologies may also be used to determine the ads you see on our sites and also on other sites.Pixel tags in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.
How do I contact you?
Please note if you do not wish to receive emailings from us such as sales or new arrivals, we ask that you kindly send an email to : CustomerService@studiominerale.com. Please write in the Subject Line of your email: OPT OUT PLEASE. Then, please give us your information and what we can do to keep you as a valuable client! ie, emails only once per season, etc.
We thank you for your patronage!